Frequently Asked Questions
Everything you need to know about our premium stationery and delivery services.
How long will it take for my order to arrive?
Standard UK delivery typically takes 2-4 business days. International orders can take between 5-12 business days depending on the destination and local customs processing.
Do you offer international shipping?
Yes, we ship our products worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific location.
What is your return policy?
We offer a 30-day return policy for all unused and unopened items in their original packaging. Please note that personalized or bespoke items are non-refundable.
Are your paper products sustainably sourced?
Sustainability is at our core. All MARK+FOLD paper is FSC-certified and sourced from mills in the UK and Europe that prioritize environmental responsibility.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our studio, you will receive a confirmation email containing a tracking number and a link to monitor its progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including Apple Pay, Google Pay, and PayPal.